Most computer companies are reactive. When a problem occurs they come and fix it, and then go away. We are proactive. Working with a customer, we perform preventive maintenance and take measures to control a customer’s network and computer operations or provide direction and assistance to a customer’s technical staff. By identifying and solving issues before they become major problems, we are able to reduce problems, reduce downtime and reduce operating costs. If a major problem does occur, we respond.
Below is a check list of monthly proactive procedures we recommend:
Workstation Resource Management (each workstation)
- Remove workspace files & folders no longer in use
- Remove discarded program setup files
- Remove temporary internet files
- Remove lost cluster conversions from root directory
- Empty the Recycle Bin
Workstation Main Disk Diagnostics (each workstation)
- Check and update File Structures
- Check and update Folders/Index Structures
- Check Defragmentation Schedule
- Run Defragmentation if needed
Workstation System Diagnostics (each workstation)
- Check and Log Available Disk Space
- Check status of Anti-Virus program
- Check status of Anti-Spyware/Adware programs
- Check system start-up and update if needed
Workstation Security Update (each workstation)
- Remove known viruses that penetrated shield
- Remove known spyware & adware that penetrated shield
- Remove quarantined files with viruses
- Remove backed up files with viruses
- Check status of Operating System and update if needed
- Check status of Browser and update if needed
- Check status of Email program and update if needed
Network Diagnostics
- Check status of backup system (and log if any)
- Check status of firewall
- Check status of switches
- Check remote access if any
- Check main internet access
Server Resource Management
- Check event (error) logs
- Check status of deleted files
- Remove temporary files
- Check Defragmentation Schedule
- Run Defragmentation if needed
- Check status of UPS
User Management
- Consult with users on questions and issues
- Warn users of dangerous sites and programs
- Review user’s procedures and habits
- Advise users of proper and safe procedures and practices
