Support

Network Support: Proactive by Design, Reactive Ready^™

Increase your profit: Most organizations are so dependent on computers that their employees cannot function without them. Regular computer support is a cost-effective way to keep computers and employees operational. It reduces downtime, increases productivity, and allows you to focus on important things. Outsourcing support to knowledgeable professionals has the added benefit of maximizing efficiency while minimizing costs.

 

Proactive by Design: Through proactive support our technical staff routinely identifies and solves problems before they become major issues. We regularly perform server and workstation maintenance, assess and implement security and system updates, repair minor problems, assist users, and analyze future needs for Preferred Support Customers.

 

Reactive Ready: When the unexpected does happen, our technical staff is ready to respond. For preferred customers, the issue generally stems from a user error, an unanticipated staff change, or the occasional hardware malfunction. For other customers, the issue often relates to lack of attention, lack of maintenance, or lack of knowledge.

 

Four Types of Support: Although most of our time is spent supporting local area networks running Active Directory, Exchange, SQL and IIS, we support wide area networks, network storage, peer-to-peer networks, remote access, and Electronic Barcode Systems. We offer four types of support:

 

Preferred	Regular monthly support tailored to your operation. This is our most sought after service as it saves our customers the most money.
Managed Services	Services we manage for you such as off-site backup, e-mail continuity, server monitoring, defragmentation, network security monitoring and more.
Project	Staffing for special projects and labor intensive tasks such as equipment & software installations, migrations, roll-outs & upgrades.
On-Demand	When you have a problem, we schedule a professional to resolve your issue as soon as possible.

 

For many organizations, we become their IT department. For large companies, we provide low-cost expertise and additional manpower for their existing IT Department. Our engineers have the knowledge to know what to do and the experience to know how to do it. They also have direct access to support from Dell, HP, Microsoft, Cisco and a host of other major hardware and software companies.

 

Summary: When computers work as they should, your staff is more productive and you spend time on things that positively impact your bottom line. We tackle network and computer problems so that you don't have to! We also keep you informed of important issues, so that you remain in control. Computer Partners, Inc ... Powered By Nerds!